I have also upgraded from Concierge to Aqua without paying any more and keeping my cabin, perks and OBC. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We have a booking where there have been 4 price drops since we booked in June. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Some TA's have a service charge for re-pricing, cancelling, etc. Will you get your money back? Once the final payment date of your cruise has passed (and you've made said payment) price drops can be a bit more tricky, but you still have a few options. For cruises 5 days or less, the final payment date is 75 days prior to sailing and for cruises 6 days or more, the final payment date is 90 days prior to sailing. 3) Ask nicely and hope - I know you see the word hope there, but don't hold on to too much of it -just know that being nice to people and asking for what you want can sometimes yield positive results. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. You will be able to leave a comment after signing in, By Yes, we do this all the time. I just assumed they were new bookings but hadn't thought they are probably existing bookings that are having issues also. Get a quote from them and you'll be helping the site and potentially beginning a greatrelationship with a new travel partner. We didn't use a TA for this upcoming cruise, but when I noticed prices had dropped I call Celebrity and went from an obstructed balcony to Concierge Class for $40 (total, not per person). transition: background-color 0.2s ease-out; I need to cancel my booking, is there a penalty? We won't deal with an agency that does this. When prices do drop, don't expect the cruise line to call you up and let you know. However, if we are unsuccessful in doing so, there will be no compensation for missed ports, beyond a refund of any pre-purchased Carnival shore excursions and the taxes, fees and port expenses paid for the cancelled port. Cancellation notices are effective when received by the Operator. Why am I not receiving a refund? I have also upgraded from Concierge to Aqua without paying any more and keeping my cabin, perks and OBC. Passengers who test positive or who have been exposed will also be granted 100% FCC. Getting a previously booked "repriced" is a normal procedure. We use 4 different Cruise Agencies (we like to shop for the best deals) and if I want The shipping company considered as mismanagement, only allowed once. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. I was just wondering cause it just doesn't seem right that the people with the original bookings have paid so much more. :confused: And while you are at it, find a new TA. Then if you want to transfer it again, you can before final payment. You can read more about how this all got started here. If I'd used a TA I would have told them and they would have called, but that's the only difference. Getting a previously booked "repriced" is a normal procedure. CruiseHabit.com was created by Billy Hirsch. As a frequent cruiser, some of the things I see folks pack on cruise ships shockme. Planning a cruise? What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Yes! I booked a new cabin at a much lower price and then called TA and they cancelled the original booking! I did not want to miss out! Got our FCC On previous cruises where I did use a TA, that's how it works. Learn more. I have had better luck, slightly, with Melissa than the others. WebBack in February, my husband and I booked a Virgin cruise for November 2022 through the agent Imagine Cruising, paying 1,988. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Contact the Better Business Bureau and lodge an official complaint. For sailings after October 2021, the line's cancellation and refund policies are based on sailing length and accommodation type, according to the following schedule. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. .shop_button { Do I Have to Dine with Strangers on a Cruise? It still might be better to cancel (and possibly lose a deposit) and re-book at a. I would be cranky if my travel agent didn't respond within a few hours. My guess is that you are not the only one having problems here. I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. In the past, I've personally had good luck with Disney Cruise Line refunding me back significant amounts of money because of price drops. Cruise week report: New AmEx offer, best cruises for first-time cruisers, guide to gratuities and more. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We have FCC so we should only loose $200. Carnival has said the previous cancellation offers still stand, and guests can still cancel June 2021 itineraries without penalty. As a frequent cruiser, some of the things I see folks pack on cruise ships shockme. Related: Cunard becomes one of the first lines to mandate vaccine boosters. We use 4 different Cruise Agencies (we like to shop for the best deals) and if I want to reprice its just a matter of calling their Customer Service folks who will generally contact the cruise line and do itwhile I am on the line. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. We'll run a soft credit check to find special offers, but it wont affect your credit score. Improve earnings, maximize rewards and track progress toward dream trips. Cruise lines work hard to fill every ship to capacity, and these daysit seems they frequently do a fine job of that. 6.1k. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. To make sure that excitement turns into a great cruise follow along with our list of 12 things you should do on embarkation day read more, Packing for any cruise is a balance. will do this without any question or charge. What success have they had in getting adjustments when prices have dropped? I also prefer working with a TA and even if they have some kind of cancellation and/or change fee, it might still be well worth it given the perks they often offer. If you booked a Caribbean cruise through MSC Cruises, you will receive a 125% future cruise credit, which can be used on any sailing departing before Dec. 31, Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Ended up with a better cabin and a better price. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. ]]>*/, Whether getting ready for your first cruise or at the top of a loyalty program, most agree that the first day of your cruise is the most exciting. I would just call Princess and speak with a Supervisor. -ms-transition: background-color 0.2s ease-out; For bookings made outside of the United States and Canada, a different cancellation policy may apply. If because of the price drop, an ocean view stateroom, for example, is now only $950, lines will generally move you into an ocean view without charging you any more - as you've already paid their asking price. There is no special negotiation tactic needed for this - just reach out and tell your travel professional that you noticed there is a better rate and you'd like to take advantage of it. WebAnswers Cruise Cancellation and Itinerary Change Policy FAQs Q. -o-transition: background-color 0.2s ease-out; I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. But when things go bad.the ball is in your court to be assertive. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. You know that you can request that Princess take your booking backand then you can request whatever you like, in essence, acting as your own travel agent. It was not possible for some to cancel and others to retain their bookings. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I recognize you from another thread about difficulties with a TA, so I see why you haven't called. 19952023, The Independent Traveler, Inc. As long as you're not in love with the cabin that you have booked. Started August 27, 2021, By 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, I'm 28 and spent $20,000 on cruising in the last year. Also note that refunds are not given by NCL for no-shows under any circumstances. I hope someone here with more knowledge about this can help me. Is that an included service or something they charge a fee for? Some cruises have non-refundable deposits, so that might be the only snag. text-decoration: none; The amount of refund (less than 100%) will depend on how far out you are from the sailing date. I did not want to miss out! Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The high annual fee is only worth it if youre taking full advantage of the cards benefits. To get around this all you have to do is book a different cabin type. A good travel agent can provide a lot of value in many ways. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. but don't bet on them, as most of the timeprices for cruises go up as the ships fill up. Terms apply to the offers listed on this page. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. We walked into TA and were amazed at the ignorance. Please Read: COVID-related Discussion Best way to cancel and rebook a different cruise? If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Depending on the time of year and ticket package you have purchased, however, you may be limited in the number of parks you can visit in a given day. That deposit amount shall not be refunded at any time after it has been paid. You tell them, they call. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. It was also not possible for passengers to use the FCC to rebook the same voyage if the sailing proceeds as scheduled. The terms and conditions for October Go Big Go Better Go Best promotion says: Any existing reservation canceled between October 3 and November 1, 2017 and re-booked between October 3 and November 1, 2017, will not be eligible to participate in the promotion. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). I also kept an eye on the website for the suite to come back onto inventory and, as soon as I saw it, I phoned the TA who said 'I hope it's not there if you look now as I have just moved your new booking over to that stateroom/suite' and sure enough when I went back to the website my original suite was no longer showing as available and the temporary suite we had booked on the 'wrong' side had re-appeared in inventory. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. If you have a deposit down (thus locking in your price) but haven't made final payment yet, this is generally a simple fix. did this for me two days ago, all the things you mention for two February 2018 cruises. -o-user-select: none; Through NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their sailing date. There MAY be issue for YOU to cancel. If you are happy with just being on the ship, you may cancel and rebook any stateroom. We currently have a cruise booked on Royal Princess and are more than 150 days out from final payment. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Booking early will usually get you the best deal. CC Help Jenn As long as you're not in love with the cabin that you have booked<3book the new cabin, notify your TA by email to cancel. You'll get your FCD When you run into resistance from the person on the phone, tell them you are frustrated with trying to get answers and you are on the verge of canceling the entire booking. This does help others and will often get the attention of the agency. Very likely, as you are outside of final payment, and inside the USA. LauraS Find someone who is more responsive. You will be able to see the exact times that My Time Dining is offered each evening once you book your cruise. When will I receive my refund if I cancel?We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. You are considered enrolled as soon as the cost plan has been paid. This was all through a TA. I would call immediately and maybe take a screen shot of the new price to back up your request. 1) Math - You were told there would be no math? A good T.A. Princess also told them that they would do the change in a matter of minutes but that 'momentarily' (their word not mine), during the short period between it being released to inventory and me being re-booked into it, there was a risk of losing my existing stateroom, (a suite on the South American side for a Panama Canal cruise which were showing as all sold - though there were two suites in the same category on the other side of the ship). We are past full payment but more than 57 days out. I have done that before, no issues. color: #fff; Please view the charts above to determine your refund eligibility. This offer does not apply to world cruises or world cruise segments. Your original cabin may not be returned to inventory right away or.someone else may snatch it before you can get rebooked. It's also very possible you can get a much better cabin (better location, etc) for the same price you had been paying. And the normal way to cancel is with the same agency who booked the cruiseand it sounds like your (the OPs) agency will also make that difficult. I had no problem in achieving this in the UK, on a cruise which is way out in the future, in order to get the benefit of a promotion without losing my preferred location. I have been trying to re-fare a window suite. To get around this all you have to do is book a different cabin type. I had been trying to get our TA to see if we could take advantage of a price drop of $990.00 several weeks ago and keep getting the run around (the agency is in a state of chaos) and can't get a confirmed answer. Can you still cancel? If it's the same package, you should be able to keep it. Same go best perks, but a MUCH better deal overall. Because you're within your cancelation period you could cancel your booking and rebook under the new promotion. Is this to get around 'new bookings only 'condition? You can also call your travel advisor or visit the Customer Support and Information page. Now, it is a real problem. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. As crazy as it sounds, I thought the agency had to agree to give up the booking. Those purchasing policies that include "cancel for any reason" coverage can file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full amount of your booking. Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. text-align: center; The Bahamian authorities only assess Taxes, Fees and Port Expenses for one port although the itinerary calls on two Bahamian ports. Check here before booking an award fare. I understand that some TAs will charge admin fees to cancel/rebook so good to check this out before booking. I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. Call your TA and tell them what you found. -moz-user-select: none; read more, While many people associate cruises with formal dining and being forced to eat with strangers, this certainly isn't a requirement. If after you've booked you notice the price goes down, there are a few things you might be able to do. Some T.A. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. I had no problem in achieving this in the UK, on a cruise which is way out in the future, in order to get the benefit of a promotion without losing -webkit-appearance: none; I recognize you from another thread about difficulties with a TA, so I see why you haven't called. There are a couple of issues that you will have to deal with. 1. Yes, you can cancel and rebook. Your original cabin may not be returned to invento Related: Does MSCs latest vessel really cater to Americans? I'm wondering if it would be easier to cancel the cruise and rebook at the much lower price. Celebrity used to not allow this, but I think that has changed. Have you ever had a big 'win' with a price change? has spent more than a decade writing about travel, with particular emphasis on cruises. I would ask Princess to transfer the booking to them and just tell them they have been un responsive. One of the reason one engages the services of a TA. Cancel and rebook flights Bogdan Khmelnytskyi/iStock/Getty Images Plus They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Since then, she has written thousands of expert cruise tip features; ship, port and shore excursion reviews; and industry news articles. Enrollment required. has to be firm when they speak with Princess that you want to retain your same cabin (assuming that is what you want). -moz-appearance: none; Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. This is only our third cruise with Princess in the last two years. Video: 12 Things You Need to Do on Day 1 of Your Cruise, 8 Unnecessary Things Guests Bring on Cruises. You do have to ask them though - as some people may have their hearts set on a particular stateroom location, and depending on your preference you might want to stick with the inside. Related: Heres what to consider if youre thinking about booking future travel now. Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. Just a comment like you buy with a lot of anticipation, this can not be doing each that lower the rates or Put new promotions. To provide some more info: We have been with this TA for over 14 years. Before our 1st cruise, I read these boards for about two weeks. Hank, I have let the agency know. Something to be aware of. Find the right card for you. (Enrollment required for select benefits.). Why do Florida residents receive cruise discounts? If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor. How do I purchase cruise vacation protection if I may need to cancel?We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Any bookings made using CruiseNext certificates will be refunded to the accounts on file. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. One of the potential negatives of dealing with a TA. (Proof of a positive test result is required. So, my TA made a new booking for a same category suite on the other side of the ship, and then cancelled the original booking with Princess whilst promising to keep checking for my old suite to come back onto inventory so that they could move me back into my original suite. Agree that perhaps a new TA might be the way to go. That's exactly the case with the Amex Platinum card. Editors note: This post has been updated with new information. Or maybe try a new TA. Check It Out Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. I think it would be best to wait until the final payment date approaches. Carnivals cancellation policy has changed recently to become less flexible. Since that time, Norwegian Cruise Line has pushed back its restart date through July 31, 2021, with select ships' voyages canceled into November. (Any Cabaret fans reading? The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. As to canceling and rebooking. CC Help Jenn If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. I take a screen shot and email it to my TA. One of the potential negatives of dealing with a TA. I would call immediately and maybe take a screen shot of the new price to back up your request. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Related: A Disney cruise vs. a visit to Disney World during the pandemic. margin: 0; For all other bookings, please contact your travel advisor. We have also cancelled a cruise just prior to final payment and then re-booked it at a significantly reduced price during the final payment period-in this instance about 45 days out.