arriva customer service arriva customer service

Avoid paying for tickets using the app. Arrivia is the largest stand-alone travel loyalty provider in the world. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. When taking the bus with Arriva, you will be able to enjoy Standard seat. More description about the location of the bus is needed. Welcome to Arriva UK Bus. No worries, you can use your time on the bus to catch up on some much needed sleep! BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Users who replace their existing A-card with the Arriva loyalty card will . Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. This is a sure way to escalate your complaint so that an acceptable response is received. horrible experience I have to say. Datum geplaatst. They will investigate the issue and provide customer services with an official investigation result. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. There are no meals or snacks offered on Arriva buses. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. 5 passengers total in 2 cabins (3 and 2 respectively). When I purchased the ticket, instructions were given for exact location of bus stop. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Your experience on this site will be improved by allowing cookies. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. The journey also took 45 minutes longer than expected. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. Revolucion 356-60 piso Arriva - never again, We missed our Ferry because the bus was late! Best and worst companies at resolving issues. Book tickets that fit your needs. Wat. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. Everything worked out perfectly. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. The fact that the bus arrived on time at the beginning and end is very important to us . Did this answer your question? Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? This way, sub-standard customer support doesn't result in you being left empty-handed. Very comfortable. The whole process should take no longer than 10 working days. Arriva help - frequently asked questions about Arriva. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Click on the name of the company and have us do the work for you. It was an awful experience. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. inquiries@arrivia.com Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Admiral Way Data will not be transferred to third parties except legal obligation. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. The Best Way to Contact Arriva Customer Service. The bud arrived on time and was on schedule throughout the journey. You may change your settings at any time or accept the default settings. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). You can be certain that youre talking to the right person at the right time. There are multiple ways to contact Arriva customer service . Can I make a complaint on behalf of someone else? Questions? Arriva offers tram, train, bus, coach, and waterbus services. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Delayed and missed trips can wind up costing consumers a lot of money. Bus was crowded. On our confirmations, we are booked into **** and ****. Discover how our travel solutions can help your business thrive. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Inloggen. 302 - A wing, Eureka Tower Mind Space Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Contact our PR team Read the latest news in our newsroom 2023 Arrive Customer Service Representative 2 salaries. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. Arriva Bus Help Portal What is your complaints procedure? You are already subscribed to this newsletter. Help us to personalise your experience on Arriva Bus by setting your default location. This information was not present when booking the ticket. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. The only things that could be improved is to have the toilet and the WiFi working. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. Need to contact Arriva customer service? Consumer guides, newsletters, surveys and more! Official Partner. Resolver can help you send your complaints to Arriva Bus. You will receive your e-ticket by email when booking on Busbud. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Lots of stops for restroom breaks. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Your experience on this site will be improved by allowing cookies. What salary does a Customer Services & Support earn in your area? Bedrijfsreviews. Corporate Headquarters UK, Tel: +44 (0)191 520 4000 Instead, theyre full of the info you need to get things sorted. Registered No: 347103 Registered Office: Nuevos descuentos para el transporte pblico en 2023! BBB is here to help. To make a complaint, please contact our Customer Services team by clicking here. Just raise a case and leave feedback after. Seat assignation wasn't adhered to. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Simple! The journey was efficient and well organised, only delayed by the passport control process. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. Find out with Busbud's extensive list of Arriva fares. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Photos; 20. Open your web browser and sign up for DoNotPay. Malad West Mumbai - 400 063, 58 Kingston Drive We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Winter opening hours. Salarischeck. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool You can compare prices, amenities and times by searching for a route. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Outlets for charging at every row. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. What should I do if my bus driver is rude to me. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question By law, you have the right to request a refund for delayed or cancelled trips. Media inquiries Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below You can access the Arriva Live Chat service by visiting the company's Contact Uspage. 2023 Resolver Consumer Online Limited. Have you suffered a mishap or accident in one or with one of our vehicles? We stopped for a quick comfort break at a service station which was good too. Congratulations!! My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. For corporate enquiries, we can be contacted via the details below. User reviews from travelers who booked their tickets with Arriva. Dedicated customer support 24/7. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. There was a special going on so only 50% of the normal deposit was required per room. Great busses! You could be waiting for hours for the opportunity to submit your complaint. Arriva North West. Werkgevers / Plaats vacature. Easily compare and book your next trip withBusbud. Job Title. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Well always be on hand with guidance and support to help you get the results youre looking for. This business offers travel products and services. We are happy to help. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! So we paid for nothing. Bus was not on time either on departure. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Location. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Bad Customer Service. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Salary estimated from 10 employees, users, and past and present job . We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . BBB Business Profiles generally cover a three-year reporting period. 378 reviews. Jobs; 76. Simply show your ticket on your phone along with a valid photo ID to board the bus. Scottsdale, AZ 85254 Or maybe you want to tell us about your experiences with our services? Salaries; 4. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. We have to pay for luggage although there on tickets was written two baggages included. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. This is a multi-location business. BBB Business Profiles are subject to change at any time. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Snapshot; Why Join Us; 378. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team Sunderland If you are calling from Belgium, the number is 0800 79961. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. What is arrivia? Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Horrific service. Comfortable bus. 08/29/2022. No, there is no WiFi on Arriva. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Resolver is free. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Add my review rating of "1" to the other 48 (of 51). Arriva plc. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Arriva salary trends based on salaries posted anonymously by Arriva employees. Phone: (602) 749-2100 You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). 1 Customer Services & Support Salaries provided anonymously by Arriva employees. To make a complaint, please contact our Customer Services team by clicking here . Find nearby departures, local service updates and more. This business is in an industry that may require professional licensing, bonding or registration. 3.3 out of 5 stars. Discover how our travel solutions can help your business. Arriva plc. London. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Please check with your phone provider if you are unsure about how much a call will cost. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. Phone Dreadful customer service and bad attitude. Vacatures zoeken. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. Contact our support team Media Want to learn about Arrive? With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Relatively comfortable and clean. 0344 800 44 11. It's quick, easy and totally free. There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.