stubhub refund lawsuit stubhub refund lawsuit

I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. In this . Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Read our Newswire Disclaimer. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The suit explains how StubHub has changed its. Ticketholders brought a lawsuit against the company, demanding that they get cash . Further, the voucher never came through! The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Lied to me and stole from me. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. StunHub has to be the worst company in the history of companies for customer service. They sent me tickets for a baseball game on the wrong day. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Thank you, you have successfully subscribed to our newsletter! Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. It is the world's largest ticket marketplace. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Top Class The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. I no longer have that card either and was concerned about that as well. Day of the event, I downloaded the tickets only to find they were for the wrong event. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The credits issued by the company are valid through the end of 2022. Paul Sawers / VentureBeat . Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 12/29/2022. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Get buying tips about Ticket Websites delivered to your inbox. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Things You Should Know. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. For more information about reviews on ConsumerAffairs.com please visit our I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Got my money back through my bank investigation. BOSTON . StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The suit also calls for a return of customer trust. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. No mention is made of the safety of the attendees. Enjoy reading our tips and recommendations. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . If the show ends up being cancelled you will receive a refund. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. StubHub is an eBay company that began selling and reselling event tickets in 2000. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. | StubHub has my $253 for tickets I sold. All of these happen in 10 minutes. I went thru proper channels and they lied about refund. The case seeks monetary damages and restitution remedies for consumers. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The U.S. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I was denied my request for a refund. StubHub said I had to wait 7 days after the show took place to get my money. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Lorenzo Gordon, Adobe Images But the company does not need to comply with the law to avoid liability. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Many events this past month were canceled. Same seats wrong game. StubHub stopped guaranteeing cash refunds. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. I found out they listed under a wrong account. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. FAQ. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The suit was filed in error, according to the plaintiff. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. 19. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. He was promptly told no because the game was not technically canceled, only postponed. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Emily Walsh. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. I bought my tickets under a much different safety expectation. The company reportedlydoesnt have enough liquidity to honour these requests though. New cases and investigations, settlement deadlines, and news straight to your inbox. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. McMillan lawyer Nick Coulson echoed the sentiment. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. They're upset StubHub is refusing. The law required StubHub to refund all eligible buyers before May 3, 2021. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Moreover, the company will be forced to refund its customers. Singh says the reasoning is the financial impact from coronavirus. The plaintiffs may also opt to file a lawsuit on their own. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. drug injury lawsuits and product liability lawsuits. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner.