Its quick, easy and available 24/7. That's why we've been named as a leading service provider by Gartner. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Well offer the fastest fix with the first available visit youre in control to change it. If you're on your computer, you can download WhatsApp for Desktop. Phone line not working properly? A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. I understand that any big company has large numbers of employees. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Data privacy and security practices may vary based on your use, region, and age. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. And if you do experience service stops, well provide money-back credit. We can only deal with BT Business accounts. Running cloud-based applications. New BTnet EAD customers only. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. View bills, set up and manage devices, check service status, speed and much more. The BT phone number and IVR options are available in the table below. Search The Phone Book from BT to find contact details of businesses across the UK. Discover solutions that are built for your business, whatever you do. 0330-123-4567 from a mobile Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Search The Phone Book from BT to find contact details of businesses across the UK. Lessons BT Business Teach Us Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Raise a general billing enquiry. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. We're one of the world's leading communications services companies. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Adjust your speeds to align with your needs: it's internet that grows with you. The BT Broadband forum is filled with useful information and questions asked by other customers. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Make sure youre always connected with mobile, broadband, phone systems and more. The solutions we sell are integral to modern life. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Whether you run a small or larger business, we have a BTnet solution for you. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. That means there are no busy periods or dips in data service to worry about. Fix Problems and faults Contact Chat, phone, or email Contact us about. Fix Problems and faults Contact Chat, phone, or email Contact us about. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Using Wi-Fi that doesnt drop. Maybe there's a problem with your order. We offer reliable connectivity, but sometimes faults do occur. Achieve a smarter digital future with our technology and business solutions for public sector providers. You need your order reference number. Maybe there's a problem with your order. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Mobile costs may vary. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. However, a well-designed system should route a customer to the right person. Get a BT ultrafast fibre broadband deal today and bundle your TV. That means you get fast, reliable speeds. Requesting a copy bill Check service status To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Choosing a BT phone number or contact method is important to get a better customer service experience. You can do lots of things without picking up the phone. order and you'll shortly receive an email with an order number you can use to Dont miss our hassle-free ways to help yourself. We needed to save money for the good of the Gosport and Fareham Academy Trust. BT broadband complaints. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Price subject to survey and location. Search The Phone Book from BT to find contact details of businesses across the UK. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Want to write to us? Safety starts with understanding how developers collect and share your data. Business growth needs a rock-solid infrastructure. If you're on your computer, you can download WhatsApp for Desktop. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. If an engineer needs to fix the fault, you can choose the best time for them to visit. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. We aim to respond to your email within 48 hours - excluding weekends. It is chaired by the chief executive. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Starts with VOL followed by three and eleven numbers, Oops. We have a range of ways to get in touch for new and existing customers. Search The Phone Book from BT to find contact details of businesses across the UK. Search The Phone Book from BT to find contact details of businesses across the UK. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. By phone 0800 800154. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Report a fault online to put things right. Sharing files. You can also find the BT opening hours so you dont call when the lines are closed. If you need help quickly, use the other contact options. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Complete account control at your fingertips. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Starts with 5 or 6 numbers, followed by 6 numbers. So you get the same service, and it could save you time too. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. These cookies allowed us to study how users navigate on the website. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Rest assured that your call is really important . Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Available 24/7Free from UK landlines. If you have an issue you can find out if is just you, or impacting others in your area. 0 to 5 employees,250+ employees,6 to 249 employees. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. By email Send message We aim to respond to your email within 48 hours - excluding weekends. A business leased line, on the other hand, is a dedicated line just for you. business Log in to report a fault and youll go straight to the correct place to fix problems. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Offer ends 5 March 2023. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. If you have a complaint about BT, there are several ways in which you can make a BT complaint. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Free from UK landlines. Small and medium businesses Got up to 250 employees? Our great-value business broadband offers fast speeds and a reliable connection. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. This will involve a complete review of your complaint to make sure nothing has been missed. Weve got your order request and will be in touch soon to complete your order. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. If you add all your accounts About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Cookies used for marketing and advertising purposes. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. By continuing to browse, you accept the use of cookies. Its really that simple to contact BT Broadband by SMS. Set up and alter your Direct Debits. Its quick, easy and available 24/7. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Our insights and events hub is your go-to destination for help and advice on the future of your business. Heres how well help put things right. When you run the tests online, well ask you simple questions, and let you know how well put things right. Monday-Friday08:30 - 17:00Free from UK landlines. In some cases, BT might need a little time to investigate your complaint and find the best course of action. When you have a broadband connection, you share your bandwidth with others. Mobile costs may vary. Monday - Friday. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Change your UK billing address. Monday - Saturday08:00 - 18:00Free from UK landlines. Best if you're on your mobile. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Necessary to provide basic functions of the website such as page navigation. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. The quickest and easiest way to contact us. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. That looks like a residential order number rather than a Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Help and support; Contact BT; Back. AGE UK LONDON Business Description. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Or ring us on : 0800 672 331 Register a complaint Contact The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. If you need to write to us, please check the back of your bill for the right address to use. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Fibre business broadband only 25.95/month. How to Contact BT Openreach? How to Buy an Online Listing . Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. You'll find it on your bill. In order to view the dashboard you will need to add Unfortunately, BT's phone system is not well designed. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Broadband & internet BTnet View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Sometimes we can identify and fix a fault at the same time. Price quoted only available on a 5-year term contract and applies to new circuits only. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Every single time. Dont miss our hassle-free ways to help yourself. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Otherwise, please make sure you've got a business reference and try again. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Every single time. Location. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". This means finding the right BT phone number can be more difficult than you first thought. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Search The Phone Book from BT to find contact details of businesses across the UK. Starts with two letters followed by six or seven alphanumeric. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Make sure you're always connected with mobile, broadband, phone systems and more. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try There are lots of quick and easy options to manage your . This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. one. Weve even listed the BT opening hours so you dont make a phone call for nothing. Online, report a fault with your broadband, phone, or BT email. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Visit our online customer service help and support areas We know that the internet is key to your business, and downtime means lost revenue. Work faster, smarter, safer, and stay connected with your world. Got up to 250 employees? By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? If you need help quickly, use the other contact options. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. 08:00 - 18:00. Hosting video calls. Connect your people and places with smart solutions tailored to your business. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Contact BT . Contact sales. We're here to keep your teams connected as the trusted partner of businesses around the globe. Our purpose is as simple as it is ambitious: we connect for good. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Your order number will look like one of these. Well need your site address and postcode, and an overview of what youll be using your connection for. We always aim for 100% target availability, but sometimes things do go wrong. Best if you're on your mobile. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. We aim to fix any faults within five hours day, night, or weekends. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Don't worry, if you don't have the details of these accounts you can still track Sorry, something went wrong. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Mobile costs may vary. How does BTnet work with cloud applications? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Has hybrid work affected my offices bandwidth needs. The Phone Book ; The Phone Book Find a Business. Read more about our network latency here. WhatsApp us, The quickest and easiest way to contact us. Discover SME solutions BT Business App Save time, manage your account, and check your services at your fingertips Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Get help for all your BT Business products and services. You can do lots of things without picking up the phone. Mobile costs may vary. When people connect, there's no limit to the good they can do. A BTnet Leased Line not quite right for you? Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Contact BT for help and support with your BT broadband, TV, home phone or mobile. WhatsApp us, The quickest and easiest way to contact us. Download it now to be totally on top of things: View, pay, and download your bills. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. You can find our standard Terms and Conditions at www.bt.com/terms. Weve broken down each way you can contact BT so you can choose the best option for you. That means you get fast, reliable speeds. Get a 200Mbps leased line for 299/month (ex VAT). If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. This price does not include in-life modifications, upgrades, or moves on existing services. Tavis House London WC1H 9NA | 020 7820 6770 . Available 24/7. You need your billing account number. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. All prices exclude 20% VAT. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. again. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Get answers to all your questions here. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. This means no annoying lag or delays. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Mobile costs may vary. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Use the contact options below once you have placed your order. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Our SME solutions are for you. Click on the button below to track the parent order. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. This is just a tiny fraction of the information contained on BT Business' contact page! It was ten times as fast for half the price. BT Business App Save time, manage your account, and check your services at your fingertips Create an account Are you an EE Mobile customer? Weve updated our BT Business privacy policy. Try contacting support if you still can't track your order. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Simply follow the instructions and you might not need to call BT Broadband. later the dashboard view will be restored. Search The Phone Book from BT to find contact details of businesses across the UK. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h