Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Its a permanent virtual customer care representative Job. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Customer Care Representative Tasks. Tasks to include in a Customer Care job description . DISCLAIMER: The estimated base pay is $36,558 per year. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our Promise This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Alight is committed to a diverse workforce and is an affirmative action employer. Work-Life Balance We reward continuous improvement and encourage you to own your own development. These teams are a critical component of Alights health care,retirement and HR-delivery services. We want towelcome you to learn more aboutAlight and our Customer Care team. Join our team. You can deactivate or delete job alerts by clicking the button below. The mission of our customer care teams exemplifies the need for humanunderstanding. Know Your Worth. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. From company leaders to our newest colleagues, we all play a role in bringing our values to life. We recognize the importance of a work life balance. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. You're able to quickly input and retrieve data while working with the customer on the telephone. Accurately documenting all conversations and actions taken on each interaction. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. View similar Customer Service / Guest Services jobs below. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Every colleague shapes how Alight can become better, stronger and brighter together. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. You are Career Development & Growth: We provide ongoing training, coaching and development. This role requires that qualified candidates must reside in one of the following states: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. You have already created a job alert with same filters. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Alight - 3.1 San Juan, PR. Please enter a Name and Password so you can update your Job Alerts in the future. Our story. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Take the first step today by joining our talent community. * PEOPLE MATTER is one of our company s core values. Customer Care Representative Human Resources. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. View Job description, benefits and responsibilities. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. At Alight, we connect passion with purpose. then the employee has changed 1 company and 1 job. Our story starts with a simple universal truth: Every business is a people business. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Demonstrate a high level of confidentiality and professionalism * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Interested in Workday positions? Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. . Additional pay could include bonus, stock, commission, profit sharing or tips. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Required Skills. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Location: San Juan, Puerto Rico. to demonstrate your interest in the role. * Make independent complex decisions within the scope of your authority Join our team. Be Real with Alight and help us re-imagine how people and organizations thrive. Knowing our products inside and out so that you can . Benefits start on your first day of employment, Programs & activities that give back to our. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Location Reimagining how people and organizations thrive. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Our story starts with a simple universal truth: Every business is a people business. We combine data-driven . Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Cons We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. The mission of our customer care teams exemplifies the need for human understanding. Our people are our greatest assets at Alight Solutions because People Matter! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Averages based on self-reported salaries. Must be able to work a flexible schedule based upon high call volume needs. Get the latest news and information. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Find the best jobs in the US, apply in 1 click and get a job today! The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. 88 followers . We strive for Excellence Every Day by collaborating with our clients and colleagues. View this and more full-time & part-time jobs in Miami, FL on Snagajob. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Customer Service / Guest Services, Part-Time Disabled Person, Inc. * Strong attention to detail with critical thinking skills Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight, we believe a company's success starts with its people. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Health insurance is either BCBSIL or Kaiser depending on where you are located. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our story starts with a simple universal truth: Every business is a people business. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. We strive for Excellence Every Day by collaborating with our clients and colleagues. New York Equal Pay for Equal Work Act Statement. Must be able to work a flexible schedule based upon high call volume needs. You will be notified during the hiring process which checks are required by the position. You will We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Alight is committed to the continued development of our colleagues. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Customer Care Representative Greater Toronto Area, Canada. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. See our awards. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Learn more about our customer care offices. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Full Time Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Esto te describe? Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. We learn from one another, champion progress and challenge the status quo. On average, Willa Davie works for one . Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. The estimated additional pay is $2,234 per year. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Explore careers Media or Investor inquiries? Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. HDHP or PPO available., At Alight, we believe a companys success starts with its people. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Please note that all salary figures . As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Type: Full Time For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. At Alight, we are reimagining how people and organizations thrive. Mid Level At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Customer Care Representative Human Resources. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Apply online instantly. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Alight Easy 1-Click Apply. Learn more at . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Learn how this feature works. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Check out our current jobs that have a virtual/work from home option. You have reached your maximum number of active job alerts. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing.